{"id":1882,"date":"2018-09-11T21:36:48","date_gmt":"2018-09-12T02:36:48","guid":{"rendered":"http:\/\/sidocsa.com\/?page_id=1882"},"modified":"2019-05-08T09:32:33","modified_gmt":"2019-05-08T14:32:33","slug":"reclamaciones-2","status":"publish","type":"page","link":"https:\/\/sidocsa.com\/reclamaciones-2\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos y felicitaciones&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221; color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#bb2c30&#8243; el_class=&#8221;titulo-estilo3&#8243; css=&#8221;.vc_custom_1536814785906{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Recuerda clasificar tu solicitud dependiendo de la naturaleza:&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_tta_accordion active_section=&#8221;99&#8243; el_class=&#8221;acordeon_reclamaciones&#8221;][vc_tta_section title=&#8221;1. RECLAMO&#8221; tab_id=&#8221;1557256858728-2ffdfb96-0d23&#8243;][vc_column_text]Expresi\u00f3n de insatisfacci\u00f3n del cliente, respecto a los productos y servicios suministrados por SIDOC S.A.S[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. PETICI\u00d3N&#8221; tab_id=&#8221;1557256898117-f80803f1-99d5&#8243;][vc_column_text]Es una solicitud formulada por el cliente, con el prop\u00f3sito de requerir intervenci\u00f3n en un asunto puntal por parte de SIDOC S.A.S[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. FELICITACI\u00d3N&#8221; tab_id=&#8221;1557256938318-d44e3bcd-41c6&#8243;][vc_column_text]Es la manifestaci\u00f3n de agrado o satisfacci\u00f3n relacionado con los productos o servicios suministrados por SIDOC S.A.S[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>No se aceptar\u00e1n reclamos si no se hace en presencia del conductor durante el descargue y verificaci\u00f3n del material.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>SIDOC S.A.S cuenta con 15 d\u00edas h\u00e1biles para responder las reclamaciones de los clientes.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1536790371916{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;contenido-formulario&#8221;][vc_custom_heading text=&#8221;ESTIMADO CLIENTE&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Para formular una petici\u00f3n, reclamo y\/o felicitaci\u00f3n es importante suministrar la siguiente informaci\u00f3n:[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1647-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1647\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1882?ertthndxbcvs=yes#wpcf7-f1647-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1647\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" 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data-name=\"cc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"C\u00e9dula \/ NIT (requerido)\" value=\"\" type=\"text\" name=\"cc\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu correo electr\u00f3nico (requerido)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu tel\u00e9fono (requerido)\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-reclamacion\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-reclamacion\"><option value=\"RECLAMO\">RECLAMO<\/option><option value=\"PETICI\u00d3N\">PETICI\u00d3N<\/option><option value=\"FELICITACI\u00d3N\">FELICITACI\u00d3N<\/option><option value=\"OTRO\">OTRO<\/option><\/select><\/span> <\/label>\n<\/p>\n<div data-id=\"otro\" data-orig_data_id=\"otro\"  data-class=\"wpcf7cf_group\">\n\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"otro-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Otro (requerido)\" value=\"\" type=\"text\" name=\"otro-reclamo\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Tu mensaje\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-332\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-332\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/aviso-legal\/\" target=\"_blank\">aviso de privacidad<\/a>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-868\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-868\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/politicas-de-privacidad-y-datos\/\" target=\"_blank\">pol&iacute;ticas de protecci\u00f3n de datos<\/a>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos y felicitaciones&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221; color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#bb2c30&#8243; el_class=&#8221;titulo-estilo3&#8243; css=&#8221;.vc_custom_1536814785906{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Recuerda clasificar tu solicitud dependiendo de la<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_joinchat":[],"footnotes":""},"class_list":["post-1882","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reclamaciones - SIDOC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sidocsa.com\/reclamaciones-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamaciones - SIDOC\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos y felicitaciones&#8221; 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