{"id":1562,"date":"2018-08-12T10:15:19","date_gmt":"2018-08-12T15:15:19","guid":{"rendered":"http:\/\/sidocsa.com\/?page_id=1562"},"modified":"2018-09-12T20:11:19","modified_gmt":"2018-09-13T01:11:19","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/sidocsa.com\/reclamaciones\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos, felicitaciones&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221; color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#bb2c30&#8243; el_class=&#8221;titulo-estilo3&#8243; css=&#8221;.vc_custom_1536799521182{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;RECUERDA SUMINISTRAR LA SIGUIENTE INFORMACI\u00d3N, DEPENDIENDO DE LA NATULEZA DE LA RECLAMACI\u00d3N:&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_tta_accordion active_section=&#8221;99&#8243; el_class=&#8221;acordeon_reclamaciones&#8221;][vc_tta_section title=&#8221;1. POR DIFERENCIA EN KG (CHIPA Y ALAMBRE):&#8221; tab_id=&#8221;1536777274217-34c33059-44aa36c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Cantidad de rollos recibidos.<\/span><\/li>\n<li><span style=\"color: #333333;\">Certificado de calibraci\u00f3n vigente de la b\u00e1scula utilizada para la verificaci\u00f3n.<\/span><\/li>\n<li><span style=\"color: #333333;\">Tiquete de b\u00e1scula.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. POR DIFERENCIAS EN REFERENCIA:&#8221; tab_id=&#8221;1536777369970-777e5307-4a0636c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presentan la diferencia.<\/span><\/li>\n<li><span style=\"color: #333333;\">Nota especificando cual es la diferencia, informar cuantas unidades por paquete hay.<\/span><\/li>\n<li><span style=\"color: #333333;\">Fotos del material trocado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. POR DIFERENCIA EN UNIDADES (VARILLA):&#8221; tab_id=&#8221;1536777274299-ad6efe37-8b0936c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Nota en la RM y\/o factura con datos del faltante presentado en el momento del descargue.<\/span><\/li>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presenten los faltantes.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. POR CONTAMINACI\u00d3N:&#8221; tab_id=&#8221;1536777395412-bca845ff-eec536c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Fotos del material en las zonas que presentan la contaminaci\u00f3n.<\/span><\/li>\n<li><span style=\"color: #333333;\">Referencia contaminada.<\/span><\/li>\n<li><span style=\"color: #333333;\">Cantidad de material contaminado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. POR TORCEDURAS \u00d3 BARRA CORTA:&#8221; tab_id=&#8221;1536777425294-125f0a3e-f40936c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presentan la diferencia.<\/span><\/li>\n<li><span style=\"color: #333333;\">Generar la devoluci\u00f3n del material que presenta el problema.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. POR FALTANTE DE CERTIFICADOS DE CALIDAD:&#8221; tab_id=&#8221;1536777446896-5323aac7-0e4436c0-58ae&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de la etiqueta del material que presenta el faltante de certificado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>No se aceptar\u00e1n reclamos si no se hace en presencia del conductor durante el descargue y verificaci\u00f3n del material.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1536790371916{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;contenido-formulario&#8221;][vc_custom_heading text=&#8221;ESTIMADO CLIENTE&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Para formular una reclamaci\u00f3n, es importante que\u00a0nos colabore suministrando la siguiente informaci\u00f3n:[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1647-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1647\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1562?ertthndxbcvs=yes#wpcf7-f1647-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1647\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1647-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu nombre (requerido)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"cc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"C\u00e9dula \/ NIT (requerido)\" value=\"\" type=\"text\" name=\"cc\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu correo electr\u00f3nico (requerido)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu tel\u00e9fono (requerido)\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-reclamacion\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-reclamacion\"><option value=\"RECLAMO\">RECLAMO<\/option><option value=\"PETICI\u00d3N\">PETICI\u00d3N<\/option><option value=\"FELICITACI\u00d3N\">FELICITACI\u00d3N<\/option><option value=\"OTRO\">OTRO<\/option><\/select><\/span> <\/label>\n<\/p>\n<p>[group otro] <label> <span class=\"wpcf7-form-control-wrap\" data-name=\"otro-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Otro (requerido)\" value=\"\" type=\"text\" name=\"otro-reclamo\" \/><\/span> <\/label> [\/group]\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Tu mensaje\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-332\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-332\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/aviso-legal\/\" target=\"_blank\">aviso de privacidad<\/a>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-868\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-868\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/politicas-de-privacidad-y-datos\/\" target=\"_blank\">pol&iacute;ticas de protecci\u00f3n de datos<\/a>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos, felicitaciones&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221; color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#bb2c30&#8243; el_class=&#8221;titulo-estilo3&#8243; css=&#8221;.vc_custom_1536799521182{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;RECUERDA SUMINISTRAR LA SIGUIENTE INFORMACI\u00d3N, DEPENDIENDO DE LA NATULEZA DE LA RECLAMACI\u00d3N:&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_tta_accordion active_section=&#8221;99&#8243; el_class=&#8221;acordeon_reclamaciones&#8221;][vc_tta_section title=&#8221;1. POR DIFERENCIA EN KG (CHIPA Y ALAMBRE):&#8221; tab_id=&#8221;1536777274217-34c33059-44aa76d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Cantidad de rollos recibidos.<\/span><\/li>\n<li><span style=\"color: #333333;\">Certificado de calibraci\u00f3n vigente de la b\u00e1scula utilizada para la verificaci\u00f3n.<\/span><\/li>\n<li><span style=\"color: #333333;\">Tiquete de b\u00e1scula.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. POR DIFERENCIAS EN REFERENCIA:&#8221; tab_id=&#8221;1536777369970-777e5307-4a0676d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presentan la diferencia.<\/span><\/li>\n<li><span style=\"color: #333333;\">Nota especificando cual es la diferencia, informar cuantas unidades por paquete hay.<\/span><\/li>\n<li><span style=\"color: #333333;\">Fotos del material trocado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. POR DIFERENCIA EN UNIDADES (VARILLA):&#8221; tab_id=&#8221;1536777274299-ad6efe37-8b0976d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Nota en la RM y\/o factura con datos del faltante presentado en el momento del descargue.<\/span><\/li>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presenten los faltantes.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. POR CONTAMINACI\u00d3N:&#8221; tab_id=&#8221;1536777395412-bca845ff-eec576d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Fotos del material en las zonas que presentan la contaminaci\u00f3n.<\/span><\/li>\n<li><span style=\"color: #333333;\">Referencia contaminada.<\/span><\/li>\n<li><span style=\"color: #333333;\">Cantidad de material contaminado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. POR TORCEDURAS \u00d3 BARRA CORTA:&#8221; tab_id=&#8221;1536777425294-125f0a3e-f40976d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de las Etiquetas de los paquetes que presentan la diferencia.<\/span><\/li>\n<li><span style=\"color: #333333;\">Generar la devoluci\u00f3n del material que presenta el problema.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. POR FALTANTE DE CERTIFICADOS DE CALIDAD:&#8221; tab_id=&#8221;1536777446896-5323aac7-0e4476d5-8013&#8243;][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #333333;\">Foto de la etiqueta del material que presenta el faltante de certificado.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>No se aceptar\u00e1n reclamos si no se hace en presencia del conductor durante el descargue y verificaci\u00f3n del material.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1536790371916{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;contenido-formulario&#8221;][vc_custom_heading text=&#8221;ESTIMADO CLIENTE&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Para formular una reclamaci\u00f3n, es importante que\u00a0nos colabore suministrando la siguiente informaci\u00f3n:[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1647-o2\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1647\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1562?ertthndxbcvs=yes#wpcf7-f1647-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1647\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1647-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu nombre (requerido)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"cc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"C\u00e9dula \/ NIT (requerido)\" value=\"\" type=\"text\" name=\"cc\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu correo electr\u00f3nico (requerido)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu tel\u00e9fono (requerido)\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-reclamacion\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-reclamacion\"><option value=\"RECLAMO\">RECLAMO<\/option><option value=\"PETICI\u00d3N\">PETICI\u00d3N<\/option><option value=\"FELICITACI\u00d3N\">FELICITACI\u00d3N<\/option><option value=\"OTRO\">OTRO<\/option><\/select><\/span> <\/label>\n<\/p>\n<p>[group otro] <label> <span class=\"wpcf7-form-control-wrap\" data-name=\"otro-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Otro (requerido)\" value=\"\" type=\"text\" name=\"otro-reclamo\" \/><\/span> <\/label> [\/group]\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Tu mensaje\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-332\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-332\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/aviso-legal\/\" target=\"_blank\">aviso de privacidad<\/a>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-868\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-868\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto <a href=\"https:\/\/sidocsa.com\/politicas-de-privacidad-y-datos\/\" target=\"_blank\">pol&iacute;ticas de protecci\u00f3n de datos<\/a>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_text_separator title=&#8221;Peticiones, reclamos, felicitaciones&#8221; title_align=&#8221;separator_align_left&#8221; align=&#8221;align_left&#8221; color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#bb2c30&#8243; el_class=&#8221;titulo-estilo3&#8243; 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